Article ID : 00185050 / Last Modified : 02/07/2019

BRAVIA LCD TV: Perform Network Diagnosis to Troubleshoot Internet Connection

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Before You Start

  • Internet circuit by dial-up connection and connection by proxy isn't supported.
  • Networks that requires login for authentication, such as virtual private network (VPN) or PPPoE connection, isn't supported.
  • Contact the router manufacturer to disable the firewall.

Performing a Network Diagnosis

The menu screen varies depending on your model. For model-specific information, check your manual. Manuals are posted on your model support page.

  1. On the supplied TV remote control, press the HOME button.
  2. Select Settings.
  3. Select System Settings > Set-up.
    • If you don't see this option, move to the next step.
  4. Select Network > Home Network or Network Set-up.
  5. Select View Network settings and status or View Network Status.
  6. Select Check Connection > Yes.
    • The connection diagnosis will start. Wait until the connection results are displayed.

      Connection resilts

Troubleshoot Connection Results

The items displayed in the connection results provide information on the network status. Select the most appropriate solution from the table below according to the connections results.

Note: If you are using a wireless LAN converter (a type of device connected to the TV with a LAN cable), refer to the Cable connection results.

  

Connection results

Wireless device on TVFailedfound
(or OK)
found
(or OK)
found
(or OK)
Cable connection
Local accessFailedFailedOKOK
Internet accessFailedFailedFailedOK
SolutionWireless connectionSolution 1 Solution 2 Solution 3 Solution 4
Cable connectionSolution 5 Solution 6 Solution 7 Solution 8

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