Article ID : 00186432 / Last Modified : 06/12/2018

The Wireless Noise-Canceling Earbuds Don't Respond When I Press a Button

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these instructions to troubleshoot this issue:

  1. Make sure that the connected device and the left and right units of your Wireless Noise-Canceling Earbuds are powered on.
  2. Check your Bluetooth® connection. If it's disconnected, try to pair your device and earbuds again.

  3. Reset your earbuds.
    • The earbuds automatically reset when you place them in the charging case.
  4. Reset your earbuds to factory settings.