Article ID : 00186710 / Last Modified : 06/26/2018

No Sound or Sound Cuts out from the Right Wireless Noise-Canceling Earbud

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Your Wireless Noise-Canceling Earbuds are designed to prioritize the transmission between the player and the left earbud. This may cause the sound from the right earbud to cut out or stop. To resolve this, follow the steps according to the symptom of the earbuds.

  • Sound from the right earbud cuts out

  • No sound comes out of the right earbud.

If the issue continues on the WF-1000X earbuds, confirm if the firmware version is 1.0.7 or higher.

Confirm firmware version.

Note: Phone calls are mono, so you will hear sound only from the left earbud.