Article ID : 00199711 / Last Modified : 06/25/2018

Can't Update the Software of My Camera

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps according to the issue encountered when you update the camera software.

Update Won't Start

  1. Make sure to download the correct file for your camera. Downloads are posted on your model support page.
  2. Make sure that the battery is fully charged or the camera is properly connected to the AC adaptor.

    Note: The update won't start if the battery is below three bars.

  3. Check the USB connection.
    1. Disconnect the USB cable from the computer.
    2. Turn on your camera.
    3. Set USB Connection to Mass Storage.

    4. Using the supplied USB cable, connect your camera to your computer.
      • Update functionality is not guaranteed with any other USB cable.
    5. Open the download file again.
    6. Start the update procedure again.

    Note: If your computer has multiple USB ports, try to connect your camera to a different port, and then repeat steps 2 - 6.

Camera Screen Goes Black

Follow these steps if the camera screen goes black during the update and there's no response for at least 15 minutes.

  1. Remove the USB cable from the computer.
  2. Remove the battery pack of your camera, and reinsert it after several minutes.
  3. Restart your computer.
  4. Turn on your camera.
  5. Set USB Connection to Mass Storage.

  6. Using the supplied USB cable, connect your camera to your computer.
  7. Open the download file again.
  8. Check if the the update process completes.

Computer Can't Detect the Camera

If your computer is using macOS® 10.13 operating system, download the Driver Loader on your computer first and then update your camera.