Article ID : 00203591 / Last Modified : 10/24/2018

The Touch Sensor on My Wireless Headphones Doesn't Respond

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow the steps below to resolve the issue. Check if the touch sensor works after each step:

  1. On your Bluetooth® device, delete the pairing information and then pair your wireless headphones again.
  2. Reset your wireless headphones.
  3. Pair your wireless headphones to another Bluetooth device.
  4. Initialize your wireless headphones.


  • If you use the supplied headphones cable, only the Quick Attention Mode will work on the touch sensor. Pair your wireless headphones to the Bluetooth device to use the touch sensor.
  • The Bluetooth device must support the A2DP (Advanced Audio Distribution Profile) and AVRCP (Audio/Video Remote Control Profile) Bluetooth profiles. Depending on your app, the headphones may not support media playback commands.
  • Some control and features of your wireless headphones require the Headphones Connect app.
  • Remove stickers or similar objects that may block the touch sensor.