Article ID : 00206263 / Last Modified : 08/23/2019

My speaker doesn't connect to a previously paired device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The procedure to pair the speaker again differs depending on the state of the speaker. Follow the instructions accordingly. If model-specific information is needed to complete any step, check your product manual. Manuals are posted on your model support page.

    Speaker information is saved on the Bluetooth® source device

    1. Delete the speaker information from your Bluetooth device.
    2. Connect the speaker to a Wi-Fi® network.
    3. Press and hold the PAIRING / Bluetooth icon button to set it to Bluetooth pairing mode.
      • The speaker goes out of Bluetooth pairing mode after three minutes and the Bluetooth LED goes out.
    4. Perform the pairing operations on the Bluetooth source device to detect the speaker.

    Speaker was initialized

    1. Setup the speaker.
    2. Press and hold the PAIRING / Bluetooth icon button to set it to Bluetooth pairing mode.
      • The speaker goes out of Bluetooth pairing mode after three minutes and the Bluetooth LED goes out.
    3. Follow the instructions on the Bluetooth device to establish a Bluetooth connection with the speaker.