Article ID : 00231275 / Last Modified : 08/06/2019

No Signal message displays on the screen after selecting an input on the TV

    If a No Signal message appears when you select the HDMI, Video, or Channels (CABLE/ANTENNA) input, follow the instructions below to resolve the issue. Check if the issue is resolved after each step. If model-specific information is needed to complete any step, check your manual. Manuals are posted on your model support page.

    Note: This message may appear after updating your Android TV™ to the latest software.

    1. The TV may be set to an input that does not have a device connected. Make sure the correct input is selected.
    2. Verify that the source device has power and is turned on.
    3. If the source device is connected with an HDMI® cable:
      1. Make sure the TV and source device are both turned on, then disconnect the HDMI cable from one of the devices and then connect it again.
      2. If your TV supports HDMI Enhanced Format, turn on the HDMI Input Enhanced setting to receive high quality 4K signals from sources that support it.
    4. If you have another source device, connect it to the same input to determine if the problem is with the input or the original source device.
    5. Select another input that has a different source device connected to it.
      • If there is a signal the problem may be with the original input or source device.
    6. Unplug the source device from the wall or power strip.
      • Wait one minute, plug the source device in, and then turn the power on.

        Note: If the device is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the device or TV.

    7. If you have tried all the steps above and the issue still occurs, perform a reset on your TV.