Article ID : 00232174 / Last Modified : 08/10/2020

The firmware update for the WF-1000XM3 earbud headphones freezes and does not complete

    This may occur if the instructions for the download are not followed carefully. Visit the downloads section of the , and review the information provided in the Important Notice and Before you upgrade sections.

    Our recommended tips

    Before installing the update again, make sure that:

    • Your mobile device and the earbud headphones are fully charged.
    • The Automatic Power Off setting in the Sony | Headphones Connect app is set to Do not turn off.
    • Your mobile device has a strong Wi-Fi® signal.
      • If the Wi-Fi signal is weak, use the smartphone / mobile cellular signal to enable the download of the update.

    Note: A video is also available on how to update the firmware.