IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
If this issue occurs, check the following:
- On your smartphone, open Settings, navigate to Assist & voice input, and then set the Assist app to use the Google app.
- If Google Assistant or Amazon Alexa is assigned to the CUSTOM button, the Google app cannot be operated using the touch sensor control panel. If this is the case, open the Sony | Headphones Connect app and change the CUSTOM button function to Ambient Sound Control.
- The Google app may also not activate if the specifications or OS version of your smartphone don't support it.
*Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.