There's no picture on my TV when using an HDMI connection

IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

Before you start

• The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable.
• Make sure your TV has the most recent system software (firmware). System software updates are available for certain Televisions. Downloads are posted on your model support page.

Follow the steps below to troubleshoot this issue

1. Make sure the TV is set to the correct video input to receive the HDMI signal. Most TV remotes have an Input button that cycles from one input to the next. Press the Input button repeatedly until the correct HDMI input is displayed on the TV. Be sure to check which input on the TV you are connecting to.
   Note: The location of the Input button on your remote and the number and names of the inputs may be different on your TV.
   
2. Make sure the connected device is turned on.
3. Clear data and cache from ExternalinputServices app and re-establish HDMI connection:
   1. Turn off all devices.
   2. Disconnect the devices connected with HDMI cable from the TV.
   3. On the remote control, press the HOME button.
   4. When the Home screen is displayed, press the Dashboard () button on the remote control.
   5. Select All Settings → Apps → See all apps → Show System apps → ExternalinputServices → Clear data and Clear cache → OK.
   6. Restart the TV.
   7. Disconnect the HDMI cable from the HDMI terminal of each connected device.
   8. Reconnect the HDMI cable securely to the HDMI terminal of each device.
      Note: Make sure to insert one end of the HDMI cable into the HDMI output terminal of the source device and the other end into the HDMI input terminal of your TV.
   9. While TV is ON and the device is ON, go to the HDMI input where the device is connected and test if TV is displaying a picture and if sound is heard. If the issue persists, proceed the next step.
4. If you are using an audio system such as an amplifier or theater system between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.
5. Make sure the connected device is configured to output through its HDMI connection and the video format being output is compatible with the TV. The selected output may be indicated on the display of your device or in the menus.
   
   IMPORTANT: Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information about changing the video output format.
6. If the device is connected to an A/V Receiver or other component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or other device may not be an HDMI repeater and might not pass the signal on to the TV.

   Note: An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While Sony products are supported for use with HDMI repeaters, products from other manufacturers may not be supported.

7. Perform a power reset on the equipment by doing the following:
   1. Turn off the connected device and the TV.
   2. Unplug the power cords of the device and the TV.
   3. Allow both the device connected and the TV to remain without power for 30 seconds.
   4. Plug the power cords of the device and the TV back into the electrical outlet.
   5. Turn on the connected device and TV.
8. Try using a different HDMI cable.

   Note: If you want to view 1080p (50p/60p) quality picture on the TV from an external device, use a High Speed HDMI cable with the "HDMI" logo as the connection cable.

9. If possible, try a different device that can output an HDMI video signal using the same connections. If this works, the first device may not be working properly and you may need to check with the device manufacturer for further assistance.
10. If there is still no picture, reset the TV to factory settings.

If the issue is still unresolved, the TV may require service.  Go to Product Repair.