Sony Support

Article ID : 00009738 / Last Modified : 01/06/2020

Internet TV services are missing or disappeared from my list

    IMPORTANT: This information does not apply to Android TV™. Apps for Android TV are downloaded and installed from the Google Play™ Store.

    The internet TV streaming services found on your device may have changed or require refreshing of the internet content, and in some cases, the service for that app may have ended.  Check the list for service provider changes or perform the steps to refresh your internet content.

    Service provider changes

    Support for a specific internet services on your device may have been discontinued. Review the internet service information provided to see if your device is included in these changes:

    Refresh Internet Content

    Update the internet services lineup of your device by refreshing the internet content. These steps may vary depending on your device.

    Note: For model-specific information, refer to the manual that was supplied with your device. Manuals are posted on your model support page.

    1. Make sure your device is connected to the internet.
    2. On the supplied remote, press the HOME button.
    3. Select Settings
    4. Select Network.
    5. Select Refresh Internet Content.

    Note: Apps are region based and may not be available when used in a different country or region.

    For Blu-ray Disc players, perform Update List, or follow these additional steps to refresh the internet content of the player:

    1. Make sure your device is connected to the internet.
    2. On the supplied remote, select Setup.
    3. Select Resetting.
    4. Select Initialize Personal Information.
    5. Select OK.

    Note:  If your TV displays an error code, additional troubleshooting steps may be necessary.