Article ID : 00012776 / Last Modified : 01/08/2016

No sound when playing back programs from any of the Internet services.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

IMPORTANT: If model-specific information is needed to complete any of these steps, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

Depending on the provider, such as Netflix® video, YouTube® video, Pandora® Internet Radio or other Internet apps, certain video footage may not contain audio or sound. If you are still not able to hear audio when watching Internet streaming content even after downloading the latest system software (firmware) update, follow the steps below:

  1. Using the supplied remote, press the HOME or Menu button.
  2. Select Settings.
  3. Select Screen Settings.
  4. Select HDMI Deep Color Output.
  5. Select Off.

If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


Additional information about  poor sound quality when viewing Internet content is available.