IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
IMPORTANT: Please see our
It has come to our attention through reports in Japan that in rare cases a particular component in the TV models listed below may be damaged. As a result, overheating may occur and cause a hole in part of the TV cabinet ceiling.
Sony is offering all customers of the affected models a free evaluation and repair program for the covered product. Visit this website to schedule an appointment to have a dedicated service technician perform an evaluation.