Article ID : 00022014 / Last Modified : 03/16/2017

Sound Issues with the Radio Frequency Wireless Headphones

Applicable Products and Categories of This Article

Applicable Models

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

  • This solution is based on the MDR-RF985RK Radio Frequency (RF) headphones. If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.
  • Because each of these steps represents a possible solution to this issue, check the headphone status after completing each step.

Troubleshooting steps

  1. Verify that the transmitter is firmly plugged into the correct jack on the audio source.

    NOTES:

    • In most cases this will be a headphone jack or audio out.
    • The image below is an example on how to connect the transmitter to your audio source.

      Connection between the transmitter and audio source

  2. Make sure that the POWER switch on the headphones is in the ON position.

    Power switch on the headphones

    NOTE: When the headphones are on, the POWER light on the headphone should light up green. If it does not, the headphones will need to be charged.

  3. Make sure that the volume of the headphones is turned up.

    Volume up and down on the headphones

  4. If you are receiving a signal, but it is not clear, change the radio frequency with the CHANNEL selector switch on the transmitter, then briefly press the AUDIO TUNING button on the headphones.
  5. Make sure that there is an audio signal coming from the source device.

    NOTE: You may need to turn the volume up on the audio source. For example, if the source is a TV, turn up the volume of the TV to a higher level and use the volume on the headphones to adjust the volume to the desired listening level.

  6. If possible, connect the transmitter to a different source to test, or use another wired headphones just to make sure sound is coming from the connected input.
  7. If your transmitter is connected to a TV, make sure your TV is configured properly .
  8. If audio is being heard from the left side of the headphones only, make sure the device from which it is connected has stereo output capability.

    IMPORTANT: A mono device will only output sound to the left side.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.