Article ID : 00023060 / Last Modified : 09/26/2014

How to troubleshoot the touchpad.

Applicable Products and Categories of This Article

Follow this procedure to troubleshoot the touchpad.

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

  1. Turn off the computer.
  2. Ensure that an external PS/2®, serial or USB mouse is not connected to the computer.
  3. Turn on the computer.
  4. If possible, connect a PS/2 or serial mouse to the computer.

    NOTE:  If connecting an external mouse works, disconnect the mouse and try the touchpad again. If the touchpad works, there is no need to continue with the remainder of this procedure.

  5. Reinstall the touchpad drivers. Downloads are posted on your model support page.  
  6. Reinitialize the mouse driver .
  7. Reset the BIOS  defaults.
  8. Use System Restore  to restore the registry to when the mouse last worked.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.