IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
- Remove any recently installed memory (RAM) modules.
- Reset the computers BIOS to the default values.
- Disconnect all recently installed hardware, including any external drives.
- Perform a system restore to a point when the computer was functioning properly.
If the error occurs the first time the computer is turned on after taking it out of the packaging box, the hard drive may need to be serviced.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.