Article ID : 00024352 / Last Modified : 09/29/2017

The projector has no power or will not turn on.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot projector power issues.

  1. Remove the projector cord from the AC wall outlet.
  2. Plug the electrical cord from the projector into a working electrical outlet.

    NOTE: Do not plug the projector into a power strip or surge suppressor.

  3. Attempt to turn on the projector using the supplied remote control.

    IMPORTANT: Ensure the remote control has fresh batteries.

  4. Attempt to turn on the projector with the power button on the projector.
  5. If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

    For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

      

    For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.