Article ID : 00024520 / Last Modified : 08/16/2015

No sound from the center or surround speakers.

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If you are not able to get any surround sound effects when playing audio, there may be a problem with your hookup or there may be an incorrect setting. Follow these steps to try to resolve this issue.

IMPORTANT: If necessary, consult the operating instructions for your model Audio/Video (A/V) stereo receiver to obtain model-specific information about performing any of the steps below. Manuals are posted on your model support page.

  1. Try selecting a different sound mode on the A/V receiver, such as the Dolby® Pro Logic II (DPLII).

    NOTE: A majority of cable and satellite TV channels are broadcast using two-channel analog audio. When watching one of these TV channels, only the front speakers will output audio. In order to hear audio from all speakers, make sure to change the sound field to DPLII. This creates a simulation of 5.1 digital audio. If the channel is broadcast in digital 5.1 audio, change the sound field back to AFD Auto to enjoy the digital surround sound audio as it was actually recorded.

  2. If you still have the same problem after changing the sound mode, make sure the speakers are securely and properly connected to the A/V stereo receiver.
  3. If your A/V receiver has an Auto Calibration function, try using it to setup the appropriate sound settings.
  4. Perform a Test Tone operation to verify that all speakers are working.
  5. Increase the volume level of the speakers.
  6. If applicable, try selecting a different size (small or large) speaker.

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The illustration above provides you with the ideal set-up and sound mode setting for a 2-speaker set-up or for all speakers (5.1 set-up).