Article ID : 00025062 / Last Modified : 02/28/2018

The disc player will not turn on or has no power.

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Follow the steps below to troubleshoot this issue.

  1. Make sure the power cord is securely connected to the player and plugged into a working electrical outlet.

    IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power.

  2. Try turning on the power by pressing the POWER button on the front of the player.

    NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Also, make sure nothing is blocking the infrared (IR) sensor on the player.

  3. If the player is connected to the TV via HDMI® cable, disconnect the HDMI from the player and press the power button again on the unit. Once the unit is on, turn off the Control for HDMI from the System Settings menu.

  4. If possible, try a different high speed HDMI cable

  5. Try plugging the power cord into a different electrical outlet.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.