Article ID : 00025946 / Last Modified : 06/10/2014

How to clean the video tape heads of a camcorder.

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To clean the video tape heads, use a dry video head-cleaning cassette designed for the type of camcorder you own. Follow the instructions provided with the video head cleaner for proper use.

NOTE: For professional cleaning, the camcorder should be serviced by an Authorized Service Center.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.