Article ID : 00027190 / Last Modified : 05/12/2015

The LCD display is dark or dim.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot when the LCD display is dark or dim.

  1. Adjust the brightness of the LCD.
  2. Remove and replace the unit from the base unit to reset it.

If the LCD display is still too dark or dim, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.