Article ID : 00027296 / Last Modified : 12/17/2009

An error code or message is displayed while attempting to play a CD.

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If an error message displays while trying to play a CD, there may be a problem with the disc you want to play or the unit may need to be reset. Follow these steps to try to resolve this issue:

  1. Turn off the unit.
  2. If applicable to your unit, unplug the AC power cord and/or remove any batteries for approximately 15 seconds.
  3. Plug the AC power cord back into a working AC outlet and/or reinsert fresh batteries.
  4. Attempt to play the disc again.
  5. If the issue still occurs, follow these steps to troubleshoot the CD .

If the issue is still unresolved after troubleshooting the disc, service may be required.