Article ID : 00028802 / Last Modified : 02/15/2018

A moisture condensation error is displayed on the viewfinder or LCD screen.

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If moisture condensation has occurred, turn off the camcorder for at least one hour.The camcorder can be used again if the warning indicator does not appear when the power is turned on again.

Follow the steps below if moisture condensation occurred on a tape recording camcorder.

  1. Remove the cassette tape.
  2. Turn off the Handycam® camcorder and leave the memory card slot open.

    NOTE: A moisture condensation in the cassette tape may cause damage to the cassette tape and tape head, or a malfunction to the Handycam camcorder.

If a moisture condensation has occurred on a DVD recording camcorder, turn off the camcorder and leave the DVD inside the disc compartment.


  • Moisture condensation normally occurs if the camcorder is brought directly from a cold place to a warm place. It can condense inside the camcorder, on the recording media, or the lens and cause a malfunction.
  • To prevent moisture condensation when you bring your camcorder from a cold place into a warm place, put your camcorder in a plastic bag and seal it tightly. Remove the bag when the air temperature inside the plastic bag has reached the surrounding temperature.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.