A multicolor vertical line may display on the camera LCD screen if there is glare on the subject being photographed. Avoid photographing very shiny surfaces that reflect excessive amount of light into the camera lens.
Follow each step below until the issue is resolved:
- Change the position of the camera by shooting at a different angle.
- Shoot in an environment with different lighting.
- Adjust the zoom level.
- If the issue still occurs, try resetting the camera back to factory settings .
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.