Article ID : 00085923 / Last Modified : 04/03/2017

Unable to Make a Wi-Fi Connection Between the Camera and the Mobile Device Through the PlayMemories Mobile Application

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Before You Start


Unable to establish a Wi-Fi® connection between the camera and the mobile device.


To establish a Wi-Fi connection between your camera and mobile device, follow the Set-up Guide in the PlayMemories support page.


  • Some cameras have the Multi Camera Control function, which allows you to connect multiple Action Cam cameras through Wi-Fi, and operate them from your smartphone or tablet. You can control your Action Cam cameras individually or all at once. More information about the Multi Camera Control function is available in the PlayMemories Mobile support page.
  • Your camera won't connect to your mobile device through Single Connection if the Wi-Fi connection setting on the camera is set to MULTI.
  • If you still can't connect both devices after following all the steps in the Set-up Guide for your camera, follow the steps below:

    1. Power off your camera and your mobile device.
    2. Then, after a few seconds, power both devices back on.
    3. Reset the network settings on the camera.


      Instructions on how to reset the network settings vary depending on the camera. Refer to the camera's manual for information. Manuals are posted on your model support page.

    4. Uninstall and reinstall the PlayMemories Mobile app.

    5. Follow the steps in the Set-up Guide to connect both devices.

Related Info

For more information about the PlayMemories Mobile application, visit the PlayMemories Mobile support website.