Article ID : 00188847 / Last Modified : 11/21/2017

Diagnose and Resolve Basic Setup and Configuration with the Self Diagnostics Tool

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The Self Diagnostics (SDS) tool is a set of diagnostic features that are built into the Customer Support menu of the TV to help customers diagnose and resolve basic setup and configuration issues. Follow the steps below to access the Self Diagnostics tool.

  1. Press the Home button.
  2. Select ?/Help located in the upper right corner of the TV screen.
  3. Select Customer Support.
  4. The following diagnostic functions are in the Customer Support menu to help resolve issues with your TV.
    1. Problem Diagnostics
      1. Self Diagnostics
      2. Internet Connectivity Symptoms
      3. External Device Symptoms
      4. Picture / Sound Symptoms
    2. i-Manual
    3. Signal Diagnostics
    4. View Network Settings and Status
    5. Picture / SceneSelect Setting List
    6. Automatic Software Download
    7. Software Update
    8. Upload TV Usage and Statistics
    9. Software License Information
    10. Contact Sony
    11. Remote Support

The list of SDS common usage scenarios  can be used to identify which SDS function will be most helpful in resolving specific issue.

To find detailed instructions and illustrations on SDS, click on the links below to access printable version of the following documents in PDF format: