Article ID : 00097165 / Last Modified : 04/17/2019

Can't access the Band setting of my TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the Wi-Fi® setting of your TV is enabled, the Band setting from the TV menu won't be accessible. Follow the steps below to disable it:

    1. On the supplied TV remote, press the HOME button.
    2. Select Settings.
    3. This step will vary depending on the options available in your TV menu. Follow the steps accordingly.
      • Select Network > Wi-Fi Direct Settings > press the OPTIONS button on your remote > select Band Setting > Auto
      • Select Network > Wi-Fi Direct > Advanced settings > Band setting > Auto

    Note:

    • Your TV automatically selects the most appropriate band setting when the Wi-Fi setting is on.
    • Select Auto (2.4GHz Band) when connecting with devices that support 2.4 GHz only.
    • Select Auto (5GHz Band) when connecting with devices that support 5 GHz.
    • Check your manual for the supported wireless band of your TV. Manuals are posted on your model support page.