Sony Support

Article ID : 00080540 / Last Modified : 12/21/2018

Network Error or Can't Access the Network Appears When I Access an Internet Content

This error will occur if you can't establish an internet connection or if there's an issue with the online network.

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Follow the steps below to troubleshoot different types of connectivity issues:

Note:

  • Refer to the product's manual for model-specific information on how to complete the steps in this solution. Manuals are posted on your model support page.
  • Each of these steps represents a possible solution to this issue, check if the error continues to appear after completing each step.
  • If Feature not available or Service cannot be accessed at this time appears, it's possible that there's an issue with the service itself. Wait a moment and try again.

  1. Test the internet connection with a different device, such as a computer, to verify if internet access is available.

    Note: If necessary, contact your Internet Service Provider (ISP) for assistance to re-establish or re-activate your internet connection.

  2. Confirm that you've established an active internet connection using a wired or wireless connection.

    Note:

    • Some routers have a Wi-Fi Multi Media (WMM) setting that can help control the streaming video. If using a wireless connection, contact the router manufacturer for assistance on changing the WMM setting to help control latency and jitter when transmitting multimedia over a wireless connection.
    • If using a wireless gaming adapter for connection, make sure it's set up properly .
  3. Make sure the device has the latest system software update installed. You can do this from the Settings menu of your device (recommended), or download the software update from support website. Downloads are posted on your model support page.
  4. Test if the error message only appears when you access one particular online service or content.

    Note: If the error only occurs when trying to access one particular online website or service, that particular site may be temporarily down for maintenance purposes. In these rare cases, access the desired online content at a later time.

  5. Reset the cable modem or router. Unplug its power cord from the wall outlet for a minute.

  6. Refresh the internet content.

  7. Change the Primary Domain Name Server (DNS) to a Public DNS 8.8.8.8., and the Secondary DNS to 8.8.4.4. in the Network Setup menu.
  8. Reset the device to the factory default settings.

    Note: It may take up to three attempts for a full reset to occur.

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