Article ID : 00110616 / Last Modified : 04/06/2015

The Blu-ray Disc player is unresponsive and shows a blue screen after performing the set up.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below if an blue screen appears and you are unable to operate the Blu-ray Disc® player.

  1. Using the supplied remote, press the HOME button.
  2. Select Setup.
  3. Select Software Update.

    IMPORTANT: Do not cancel or disrupt the update process by either turning off the Blu-ray Disc Player or disconnecting the Internet connection.

If the issue is not resolved or if the player continues to reboot (turn on and off) after trying the steps above, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.