Article ID : 00171700 / Last Modified : 03/01/2017

The Voice Search does not work when I press the Mic button after a software update.

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If you are experiencing issues using the Mic button or the Voice Search function on your remote control after updating the software version of the Android TV™, unpair and pair again the remote control to resolve the issue.

IMPORTANT: There are two types of remote control that supports Voice Search, the Touchpad remote control and Infrared (IR) remote control . These remote controls have a microphone mark or button as shown in the image below.

IR and TP remote controls

  • A: For Android TVs released in 2015
  • B: For Android TVs released in 2016

For Android TVs released in 2015

  1. Unpair the Touchpad Remote Control from the TV.

    1. Using the supplied IR remote control, press the HOME button.
    2. Select Settings.
    3. Under Network & Accessories category, select Bluetooth settings.

      Bluetooth Settings

    4. Select Device list.

      Device list

    5. Select SONY TV REMOTE 001.

      Sony TV Remote 001

    6. Select Unpair.

      Unpair

    7. Select OK.

      OK

  2. Pair the Touchpad Remote Control to the TV.

    1. Using the supplied IR remote control, press the HOME button.
    2. Select Settings.
    3. Under Network & Accessories category, select Touchpad Remote Control settings.
    4. Select Pair Touchpad Remote Control.
    5. Follow the on-screen instructions.

For Android TVs released in 2016

  1. Unpair the IR remote control from the TV.

    1. Press the HOME button on the IR remote control.
    2. Select Settings.
    3. Under Network & Accessories category, select Bluetooth settings.

      Bluetooth settings

    4. Select Device list.
    5. Select SONY TV RC MIC 001.

      Sony TV RC MIC 001

    6. Select Unpair.
    7. Select OK.
  2. Pair the IR remote control to the TV.

    1. Press the HOME button on the IR remote control.
    2. Select Settings.
    3. Under Network & Accessories category, select Voice Remote Control.

      Voice remote control settings

    4. Select Activate Activate mic button button.
    5. In the Activate microphone button button for a new remote control? screen, select Yes.

      Activate button for a new remote control screen

    6. Follow the on-screen instructions.

      Activating the Infrared remote control

      1. Press and hold down the VOL (-) button.
      2. Press the Mic button button for 3 seconds while holding down the VOL (-) button.

        NOTE: Once the activation is successful, Activation is complete appears. Click OK, to exit the screen.