Article ID : 00111072 / Last Modified : 12/18/2018

Registration of the Touchpad Remote Control or Voice Remote Control Always Fails

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Before You Start

  • Bluetooth® devices such as smartphones, tablets, computers, headphones, and speakers may interfere with the pairing process.
    • Move Bluetooth devices away from the TV to avoid interference.
  • If you have another Android TV™ in your home, make sure that the TV is powered off before the pairing process.
  • There are two types of remote controls mentioned in this article, the Touchpad remote control, and the IR remote control that supports Voice Recognition.

    Two Types of Touchpad Remote Control

    [A] Type A (Touchpad Remote Control )
    [B] Type B (IR Remote control that supports Voice Recognition)

Troubleshooting Steps Before Pairing the Remote Control

  1. Remove the batteries from the remote control and reinsert them.
  2. Set the Bluetooth settings to Off, then On again.

  3. Unpair the Touchpad remote control if it is paired to the TV.

  4. Follow the Touchpad Remote control pairing procedure.

Pair the Touchpad Remote Control

Pair the Touchpad remote control if the IR remote control is available.

Pair the Touchpad remote control if the IR remote control isn't available.

Enable the Voice Remote Control Feature of the IR Remote

Follow these steps to activate the Voice Remote Control function of the IR remote.

  1. Turn on the TV.
  2. On the supplied IR remote control, press the HOME button.
  3. On the HOME menu, select Settings.
  4. Under the Settings category, select Network & Accessories.
  5. Under the Network & Accessories category, select Voice Remote Control settings.
  6. Select Activate the Activate The button button.
  7. Follow the on-screen instructions.