Article ID : 00179975 / Last Modified : 03/21/2019

The Walkman Player Doesn't Turn On

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.


Connect the Walkman® player to a computer or AC adapter and charge it for about ten minutes. If the issue persists, restart the player.


A: Charge lamp
B: USB cable


  • The charge lamp lights up in red as soon you connect the player to a computer or AC adapter.
  • The player's screen may not turn on if the battery level is insufficient.
  • Wait approximately ten minutes for the player to turn on and it will automatically enter the standby mode.

Restart the player if it doesn't turn on in approximately 10 - 20 minutes after the charge lamp lights up in red.