Article ID : 00203686 / Last Modified : 09/30/2020Print

My Android TV doesn't connect to my wireless network

    The following information is provided to help resolve issues when connecting your Android TV™ to a wireless network. Check each section as needed to resolve the issue.

    Signal strength and interference

    When using Wi-Fi®, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in-between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.

    For additional information and suggestions, review the tips to maximize network and internet performance in your home.

    Power reset your modem/router

    A connection issue with your modem/router is often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

    1. Unplug the power to your modem/router and wait about 60 seconds.
    2. Reconnect the power to your modem/router and make sure it's turned on.
    3. Wait until the device is finished making it's connection to the internet and your network.
    4. Check your network status.

    Check your network status

    Check the network status of your device to make sure it's connected to your network.

    1. On the supplied remote control, press the HOME or MENU button.
    2. Select Settings.
    3. Under the Settings category, select Network.
    4. Under the Network settings or  Advanced settings, select View Network Status.
      • The network settings of your device will vary based on the model. Check your manual for model-specific information.
        Manuals are posted on your model support page.
      • If your not connected to your wireless network, make sure the wireless function is turned on and run the network setup again.

    Making sure the wireless function is enabled

    1. On the supplied remote control, press the HOME button.
    2. Select Settings.
    3. This step will vary depending on your TV menu options:
      • Select Network & InternetWi-Fi.
      • Select Network Advanced settingsBuilt-in Wi-Fi.
    4. Set to On.
    5. Run the network setup for Wi-Fi connection.

    Additional information

    • For continued troubleshooting, perform the network diagnosis on your TV, and then check the results for the most appropriate solution. Some solutions may include steps you've already performed.
    • Another option and for best performance, use a wired (LAN) cable connection from your TV to your router or modem.

    Note: If you continue to experience network/internet connection issues, check the internet connection on your other devices. If the issue exist on all devices, contact your internet service provider for additional help.