HEIF images taken with the camera won't display on a smartphone
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
The High-Efficiency Image File Format (HEIF) image format provides up to 16-bit color, offers lossless compression, and takes up less size than the same JPEG image (8-bit color). These improvements make the HEIF format an alternative to using JPEG images.
HEIF images are taken with 10-bit color for this camera to provide higher quality and color detail. Although this format complies with ISO standards, it will only display on a few smartphones and other devices as they may only support 8-bit HEIF color (as of March 23, 2023).
To playback 10-bit HEIF images taken with this camera to a smartphone, convert them into JPEG or TIFF image files on a computer using Imaging Edge Desktop software before transfer. Visit the camera downloads page for the Imaging Edge Software download.