Article ID : 00271494 / Last Modified : 12/16/2021

The aspect ratio of the external display connected to the HDMI port of the remote controller isn't right

    Follow these steps to resolve the issue:

    • Disconnect the HDMI cable from the HDMI port of the remote controller and then reconnect it
    • Turn the external display off and then back on again. 

    If the issue still occurs, replace the HDMI cable.