My camera doesn't display the remaining battery charge or displays "The operation and safety of this battery cannot be guaranteed. Continue use?"
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Please note that certain camera models now have a battery authenticity check. After installing the latest firmware update, a message will appear if a third-party or counterfeit battery pack is being used:
- You can select OK to skip the message.
While third-party batteries may work with Sony cameras, the Sony camera may not interface with the third-party battery in the same way as a Sony-branded battery. For example, the Sony camera may not be able to read and display the third-party battery capacity or remaining charge:
Current models affected
For your safety, we recommend genuine Sony rechargeable battery packs purchased from Sony or a Sony-authorized retailer. For more information, refer to the Watch Out for Counterfeit Products article.
Sony makes no warranty with respect to third-party batteries or their compatibility, quality, or performance with Sony cameras. Sony is not responsible for any damages or failures caused by non-genuine battery packs.