Article ID : 00010520 / Last Modified : 12/01/2017

Troubleshoot Bluetooth Connection Issues on Your Windows 7 Computer

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Follow the steps below to troubleshoot issues when you connect a Bluetooth® device such as mouse, headphones, or mobile device to your Microsoft® Windows® 7 computer:


  1. Download and install all available Bluetooth updates. Downloads are posted on your model support page.
  2. Make sure the internal Bluetooth adapter is enabled .
  3. Make sure the Bluetooth Support Service is started and set to automatic .
  4. Make sure the internal Bluetooth adapter is set to discoverable mode .
  5. Make sure the Bluetooth device is turned on and charged properly.
    • Refer to the device manufacturer's instructions for proper configuration.
  6. The Bluetooth device may be out of range or too close. Move it closer or a little further away.

More information about troubleshooting Bluetooth devices can be found on the Microsoft® Website.