Article ID : 00199515 / Last Modified : 05/14/2019

Alexa device responds with Device is not Found and it doesn't control the TV

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Before you start

Perform device discovery

  1. Make sure device discovery was performed on the Amazon Alexa-enabled device.

  2. Make sure the TV name is displayed in the Amazon Alexa app.
    • If the TV name isn't displayed, perform the device discovery again in the TV Control Setup with Amazon Alexa app on the TV.
    • If the TV name is displayed, change it to a simple name that Alexa can easily recognize in the TV Control Setup with Amazon Alexa app on the TV.
      1. Change the TV name to an easy-to-recognize name.

      2. Perform the device discovery again.