Article ID : 00199515 / Last Modified : 04/16/2019

Alexa device responds with device is not found and it doesn't control the TV

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

Perform Device Discovery

  1. Make sure device discovery was performed on the Amazon Alexa-enabled device.

  2. Make sure the TV name is displayed in the Amazon Alexa app.
    • If the TV name isn't displayed, perform the device discovery again in the TV Control Setup with Amazon Alexa app on the TV.
    • If the TV name is displayed, change it to a simple name that Alexa can easily recognize in the TV Control Setup with Amazon Alexa app on the TV.
      1. Change the TV name to an easy-to-recognize name.

      2. Perform the device discovery again.