Article ID : 00199524 / Last Modified : 11/15/2018

Can't Turn on My TV Using an Amazon Alexa Smart Speaker

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to use voice commands on your Amazon Alexa™-enabled speaker after you connect it to your Android TV™ device.

  1. Set Remote Start to On
    1. On the supplied remote control, press the HOME button.
    2. Select Settings or the Settings Icon icon.
    3. Under Network & Accessories category, select Network.
    4. Set Remote start to On.
  2. Make sure to use the same Google™ account on your Amazon Alexa-enabled devices.
    • Check your Google account on your TV.

    • Check with Amazon Alexa product support to verify the Google account you use on your Amazon Alexa-enabled device.
  3. Set the Date & time settings according to your TV operating system (OS).
    • Android™ 8.0 Oreo™ OS:
      1. On the supplied remote control, press the HOME button.
      2. Select Settings or the Settings Icon icon.
      3. Under System Preferences category, select Date & time.
      4. Select Automatic date & time.
      5. Select On.
    • Android 7.0 Nougat:
      1. On the supplied remote control, press the HOME button.
      2. Select Settings or the Settings Icon icon.
      3. Under System Preferences category, select Date & time.
      4. Select Automatic date & time.
      5. Select Use network time.

If your TV still doesn't respond the voice commands, try the following:

  • Disconnect other devices connected to your router except for your TV and the Amazon Alexa compatible speaker.
  • On your router, make sure that ports 5228, 5229, and 5230 are open.
    • Check your router manual for instructions on changing port settings and the number of supported devices

*Google, Android, and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group.