Article ID : 00204462 / Last Modified : 04/09/2019

The Voice-Enabled Amazon Alexa Device No Longer Controls My TV

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the voice commands from your voice-enabled Amazon Alexa™ device no longer controls your TV, it could be due to a Privacy Policy update. Make sure to agree to the Privacy Policy for the TV Control Setup with Amazon Alexa app on your TV.

Note: The error message The Privacy Policy has changed. Open the TV Control Setup with Amazon Alexa app to accept the changes. may display on the TV screen.

  1. On your remote control, press the HOME button.
  2. Open the TV Control Setup with Amazon Alexa app.
    • Android™ 8.0 Oreo™ OS
      1. Select Apps.
      2. Select TV Control Setup with Amazon Alexa.
    • Android 7.0 Nougat OS
      • In the Apps category, select TV Control Setup with Amazon Alexa.
  3. Scroll to the bottom of the Privacy Policy screen.
  4. Select Agree or Proceed.
  5. Make sure that you can control your TV using your Alexa-enabled device.

*Android is a trademark of Google LLC; Oreo is a trademark of Mondelez International, INC. group. 

Related Info

What Is Amazon Alexa and How Does It Work?