Article ID : 00199280 / Last Modified : 10/15/2020

My TV is no longer able to access internet apps and services

    After May 22, 2018, a very small portion of TVs may become unable to access previously working internet apps, updates, or other network services due to changes on the content hosting infrastructure. Use the following information to help resolve the issue:

    Power reset your modem/router

    Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

    1. Unplug the power cable to your modem/router and wait about 60 seconds.
    2. Reconnect the power cable to your modem/router and make sure it's turned on.
    3. Wait until the device is finished making it's connection to the internet and your network.
    4. Check your internet connection.

    Perform a power reset of your TV

    Select your TV type below and follow the instructions provided in the link to perform a power reset of your TV.

    Perform network diagnosis

    If your TV continues to experience internet access issues for apps or other network services, select your TV type below and follow the instructions provided in the link to perform network diagnosis. Use the network diagnosis to help identify and resolve the issue.

    Note: It's recomended that is installed on your TV. If your TV is set for automatic updates, you may aready have the latest update.