Customers

• Provide products and services that deliver satisfaction, safety and peace of mind from the customer’s perspective
• Provide customer service that further enhances customer satisfaction
• Enhance customer experience in terms of usability and accessibility

• Inquiries from customers, notices regarding products and services, contact point for reporting vulnerabilities in products and network services, surveys of purchasers, trade shows, seminars, the Sony Group Portal Website “Accessibility” and “Human-Centered Design,” social media sites, etc.

Shareholders and investors

• Ensure swift and appropriate disclosure
• Achieve continued growth in corporate value

• Shareholders’ Meeting, Earnings Announcement, Corporate Strategy Meeting, Business Segment Meeting and meetings for individual investors, Sustainability Meeting, Technology Meeting, the Sony Group Portal “Investor Relations,” small meetings, one-on-one sessions and ESG dialogue with institutional investors, etc.

Business partners

• Ensure appropriate, transparent and fair procurement practices, in line with the Sony Group Code of Conduct and Sony Supply Chain Code of Conduct
• Ensure that procurement practices are in harmony with the environment and society (including labor issues, human rights and conflict minerals)

• Supplier briefings, audits and surveys related to responsible procurement and the environment, high-risk minerals surveys, dedicated website for suppliers and a consultation channel for handling their inquiries, regular consultations with suppliers, Grievance System for Sony Group Electronics Supply Chain, interviews with suppliers’ employees and raising awareness of grievance system during on-site supplier assessments, etc.

Employees

• Attract diverse talent
• Provide challenges and support the activities of employees with diverse backgrounds
• Nurture global business leaders and engineers who will drive growth in the future
• Support career development
• Promote flexible, sustainable work styles
• Promote dialogue through employee surveys and town hall meetings

• Internal website, email newsletters
• Online and in-person training
• Career interviews, counseling and workshops
• Employee Engagement Surveys
• Sony Ethics & Compliance Hotline, labor management negotiations, safety and health committees, etc.

Local communities

• Engage wide-ranging social contribution initiatives around the world under the slogan “For the Next Generation”
• Disaster relief and humanitarian aid
• Collaborate with partners to help address social challenges
• Deploy activities to enhance employee awareness and engagement

• Internal newsletter, website, social media and press releases
• Local volunteer initiatives, participation in events held by local organizations and governments, social contribution initiatives, etc.

Global environment

• Reduce the environmental footprint of Sony’s business activities and products throughout their life cycle to zero

• Activities for contributing to the community and reducing the environmental burden at each site, measures that take the environment into consideration over the lifecycle of products and services, environmental information provided through communication with various stakeholders, information provided on the Sony Group Portal “Environment”

NGOs, NPOs and other organizations

• Collaborate with NGOs, NPOs and other organizations to help address social challenges
• Participate in global frameworks
• Participate in CSR-related organizations and projects

• Activities held in collaboration with NGOs and NPOs, etc.

Responsible Business Alliance (RBA)

An alliance dedicated to supply chain responsibility encompassing human rights, labor conditions, health and safety, and the environment

• Founding member (of the former EICC)
• Formulated the Sony Supply Chain Code of Conduct, which incorporates the provisions of the RBA Code of Conduct
• Sony representative on the RBA Board of Directors from 2020 to 2024

Council for Better Corporate Citizenship (CBCC)

Established under a Nippon Keidanren (Japan Business Federation) initiative
Helps Japan-affiliated companies engaged in business overseas to form good relations with various stakeholders

• Sony co-founder Akio Morita served as its first chairman
• Continues to be actively involved in its initiatives

BSR

A global non-profit organization with experts in CSR

• Member of the Human Rights Working Group and Sustainability Strategy Working Group organized by BSR

Save the Children

An international NGO that works in approximately 100 countries in a wide range of fields, such as education and humanitarian response, aiming to make every child’s rights to survival, development, protection, and participation a reality worldwide

• Jointly implemented projects and established a humanitarian fund in order to continuously support the children who lead the next generation
• Cash assistance for children in Japan who are from households with economic and living difficulties, as well as support activities such as protecting and improving resilience of children and youth in Bangladesh and Mozambique

United Nations High Commissioner for Refugees (UNHCR, the UN Refugee Agency)

Protects people forced to flee due to conflict and persecution in over 122 countries, protecting millions of people by responding with life-saving support, safeguarding fundamental human rights and helping to build brighter futures

• Support forcibly displaced persons and their host communities in Bangladesh and Southern Africa Region recover from the impacts of COVID-19, including through the delivery of access to health, and water, sanitation and hygiene (WASH) services

United Nations Children’s Fund (UNICEF)

Works in some of the world’s toughest places, to reach the world’s most disadvantaged children. Across more than 190 countries and territories, UNICEF works for every child, everywhere, to build a better world for everyone

• Support work to create environments with equal access to digital education and activities to improve mental health for children and young people world-wide

The Valuable 500

An international initiative to promote participation by people with disabilities so that they can demonstrate their latent potential to bring value to business, society, and the economy

• Joined in 2019
• Selected from among the 500 signatories as one of the Iconic Partners that are a driving force in their respective countries, regions, and industries

G20 EMPOWER

An alliance to increase the number of women who play a key role in the economy and business, and to empower women

• Participated as an advocate in 2020 to support action in Japan

The World Wide Fund for Nature (WWF)
Climate Savers Programme

A program where WWF partners with companies to formulate and implement plans to reduce emissions of greenhouse gases

• Participated since 2006
• Signed a three-year comprehensive corporate partnership agreement with WWF Japan in 2021 to collaborate in the field of promoting biodiversity through forest conservation as well as the field of climate change. Renewed in 2024

Japan Climate Initiative (JCI)

A network committed to strengthening communication and information sharing among companies, local governments, NGOs and all other actors that are implementing climate actions in Japan

• Participated since 2018
• Endorsed recommendations to the Japanese government

RE100

A global initiative led by The Climate Group in partnership with CDP
Participating companies set a goal of procuring 100% renewable electricity for power used in their global business operations

• Joined in 2018
• Committed to procuring 100% renewable electricity for power used in its global business operations by fiscal year 2030*
• Selected as a corporate member of the RE100 Advisory Committee in 2022

GX Future Consortium

A consortium established to lead GX implementation across society with the aim of creating a virtuous cycle of decarbonization and economic growth

• Announced its endorsement of the TCFD Recommendations in 2019
• Carried over participation from predecessor organization (TCFD Consortium)

Playing for the Planet Alliance

An international alliance to curb climate change established when the United Nations Environment Programme (UNEP) reached out to the gaming industry

• Sony Interactive Entertainment joined in 2019

Business Ambition for 1.5℃

A call to set targets that keep the global temperature rise to 1.5°C or less, led by the United Nations Global Compact, We Mean Business and SBTi

• Joined in 2020

Race To Zero Campaign

An international campaign by the United Nations Framework Convention on Climate Change (UNFCCC) calling for actions to achieve zero greenhouse gas emissions by 2050

• Joined in 2021

Music Climate Pact

A global platform initiated by the British Phonographic Industry (BPI) and Association of Independent Music to promote decarbonization throughout the music industry

• Sony Music Group signed up in 2021 through Sony Music Entertainment (UK)

The Climate Pledge

An initiative aiming to achieve net zero carbon emissions by 2040

• Joined in 2023

Music Industry Climate Collective (MICC)

An alliance for addressing global environmental challenges and changes within the music industry

• Sony Music Group joined as a founding member in 2023

SEMI Semiconductor Climate Consortium (SCC)

Launched to accelerate the reduction of greenhouse gas emissions from the semiconductor ecosystem

• Sony Semiconductor Solutions joined in 2025